Privacy Policy

Effective Date: June 8, 2026

This Privacy Policy describes how Merchant Pay Connect Inc ("Merchant Pay Connect," "we," "us," or "our") collects, uses, and shares information when you visit our website, use our credit card processing and point-of-sale services, or sign up to receive text messages from us. By using our services or providing your information, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

Contact information — your name, business name, email address, and mobile phone number.
Account and transaction information — details related to your merchant account, payment processing, and point-of-sale activity.
Communications — information you provide when you contact customer support or submit a form, including SMS opt-in records and consent.
Automatically collected information — device, browser, and usage data collected through cookies and similar technologies when you visit our website.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our credit card processing and point-of-sale services.
Send account notifications, transaction and payment alerts, and customer support messages, including by SMS text message where you have opted in.
Send occasional promotional offers about our products and services where you have consented to receive them.
Respond to your inquiries and provide customer support.
Detect, prevent, and address fraud, security, and technical issues.
Comply with legal and regulatory obligations.

3. SMS / Text Messaging Privacy

Text messaging originator opt-in data and consent will not be shared with any third parties. No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and reply HELP for help.

4. How We Share Information

We may share information with service providers and subcontractors who perform services on our behalf (such as customer service, hosting, and payment processing), strictly as needed to provide our services and subject to the SMS restrictions described above. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer. We do not sell your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyze usage. You can control cookies through your browser settings, though disabling them may affect site functionality.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in and consent records are retained as required to document compliance.

7. Your Rights and Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of certain processing. To exercise these rights, or to opt out of marketing communications, contact us using the details below. You may opt out of text messages at any time by replying STOP.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Effective Date" above. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Merchant Pay Connect Inc
125 South Wacker Dr, Suite 300, Chicago, IL
Email: [email protected]
Phone: 312.600.7278